Tenant FAQs

You can apply online through our website once you’ve found a property you’re interested in. Each adult (18+) who will live in the home must submit a separate application. Be sure to have your ID, proof of income, and rental history ready to speed up the process. Applications are processed in the order they are received, so submitting a complete application quickly gives you the best chance.

We evaluate applications based on income, credit history, rental history, and overall financial responsibility. Typically, applicants should have verifiable income that meets a minimum threshold relative to the rent. We also review credit reports and past landlord references to ensure a strong rental track record. Meeting the criteria helps ensure a smooth experience for both residents and property owners.

Most applications are processed within 1–3 business days, depending on how quickly we can verify your information. Delays can happen if documents are missing or if we’re waiting on responses from employers or previous landlords. Submitting a complete and accurate application helps speed things up significantly. You’ll be notified as soon as a decision has been made.

Pet policies vary by property, so it’s important to review the listing details for each home. Some properties allow pets with additional deposits or pet rent, while others may have restrictions. Service and emotional support animals are handled in accordance with applicable laws. If you have a pet, we recommend confirming the policy before applying.

Move-in costs typically include the first month’s rent and a security deposit. Some properties may also require additional deposits for pets or other conditions. All costs will be clearly outlined before you sign a lease so there are no surprises. We recommend budgeting ahead to ensure a smooth move-in process once you’re approved.

Rent is paid through the secure online tenant portal, which allows for easy and convenient payments. You can set up one-time or recurring payments depending on your preference. The portal also keeps a record of your payment history for your reference. Paying online ensures your payment is processed quickly and securely.

All maintenance requests should be submitted through the tenant portal so they can be tracked and handled efficiently. Be sure to include as much detail as possible about the issue to help our team respond appropriately. For non-emergency repairs, requests are handled during normal business hours. Emergency situations should be reported immediately using the provided emergency contact instructions.

Emergency maintenance includes issues that could cause immediate harm to people or significant damage to the property. This may include things like major water leaks, no heat in extreme weather, or electrical hazards. These situations should be reported right away using the emergency contact instructions provided to you. Non-urgent issues should still be submitted through the portal for proper scheduling.

Any changes or modifications to the property must be approved in writing before work begins. This includes things like painting, installing fixtures, or making alterations. Unauthorized changes may result in charges to restore the property to its original condition. If you’re considering an upgrade, reach out to our team to discuss options.

As your lease approaches expiration, we’ll reach out with options that may include renewal or move-out instructions. If you plan to renew, terms and pricing will be provided in advance for review. If you’re moving out, you’ll receive guidelines on cleaning, key return, and the security deposit process. Following these instructions helps ensure a smooth transition and timely handling of your deposit.